Job Opportunities

Service Manager – Milborne St Andrew, Dorset.

Service Manager – Milborne St Andrew, Dorset.

Reporting to the Head of Service, you will be responsible for daily running of the workshop, allocating work and planning completion of jobs. Dealing with customers service needs whilst maintaining high levels of professionalism.

Key responsibilities

  • To ensure the efficient and effective use of staff, workshop facilities and equipment.
  • Line management for the workshop foreman and team of technicians.
  • To determine customers’ needs and respond as necessary in accordance with company procedures, including booking in machines for servicing, repair and warranty work.
  • To determine priorities and allocate work to the team of Technicians.
  • To monitor work progress, and pursue as necessary.
  • To advise on best methods of repair and determine repair times, ensuring all work is carried out within a realistic time.
  • To liaise with the Parts Manager on issues affecting availability of parts.
  • To ensure adequate cover is provided in the absence of Workshop staff.
  • Ensure H&S policies are adhered to at all times
  • Report all incidents/accidents.
  • Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of the depot.

 

Essential skills and experience:

  • Team management experience.
  • Agricultural industry knowledge.
  • Excellent communication skills.
  • Able to remain calm under pressure and stay positive despite setbacks.
  • Able to adapt to business needs and promote our customer first culture.

 

Desirable:

  • Experience in a similar position
  • Experience in servicing and repairing agricultural machinery.

 

We offer:

 

  • Competitive salary
  • Company sick pay
  • Your birthday off

 

To apply, please send your CV and cover letter to Teresa.book@redlynchtractors.co.uk

 

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